Technical Delivery Manager – Travel Insurance - Ancileo

Technical Delivery Manager – Travel Insurance

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About Ancileo:

Ancileo is an insuretech that provides technology solutions to Insurers, Reinsurer and Brokers. Our team works directly with customer teams on technical development, design, marketing, operations, and strategy to power digital insurance partnerships globally.

Currently live in 23 countries with a top Global Insurer and integrated with 20+ top ⅓ distribution partners, recently backed by a Singapore listed company we are expanding and we are looking for a Technical Delivery Manager to manage a growing development team.

Your Role:

The Technical Delivery Manager is pivotal in managing technical projects in the travel insurance sector, following Agile methodologies. Responsible for on-site and remote developers and QA teams, the role handles project planning, timeline management, and quality compliance. Additional duties include onboarding new developers and conducting performance assessments.

Your Attitude:

  • Accountable: You act on behalf of the entire company, beyond just your own responsibilities. You never say “That’s not my job.”
  • Learn and be curious: You always learn and seek to improve yourselves. You are curious about new possibilities and act to explore them.
  • Insist on the highest standards: You relentlessly pursue the highest standards – many people may think these standards are unreasonably high. You are continuously raising the bar and driving our team to deliver high-quality products, services, and processes.
  • Bias for action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study. You value execution and deliverables.
  • Deliver results: You focus on the key outputs for our business and deliver them with the right quality and in a timely fashion. You always rise to the occasion and never settle.


  • Project Methodology: Implement Agile principles and practices in project execution allowing clear visibility on projects deliverables and timelines.
  • Project Execution: Translate initial requirements into actionable plans and schedules.
  • Leadership Skills: Lead, inspire, and motivate developers and QA teams to achieve project milestones and maintain high team morale.
  • Team Management: Lead and challenge on-site and remote developers and QA teams on estimations, planning and execution.
  • Stakeholder Engagement: Regularly update stakeholders, including upper management and clients, on project status.
  • Collaborative Efforts: Foster a collaborative environment among internal teams and external stakeholders to ensure smooth project execution.
  • Adaptive Management: Adapt to changing project requirements and adjust timelines and resources as needed.
  • Risk Management: Identify and mitigate project risks proactively.
  • Timeline Management: Develop project timelines and staged deliveries.
  • Reporting: Prepare and deliver performance metrics and project reports to upper management.
  • Quality and Compliance: Ensure PCI DSS and ISO 27001 compliance in deliverables following shared requirements.
  • Professional Development: Promote continual learning and development among team members.
  • Team Onboarding: Take charge of onboarding new developers to the team.
  • Performance Assessment: Conduct performance evaluations for reporting teams.
  • Industry Expertise: Maintain in-depth knowledge of the Travel Insurance industry requirements as shared from our customers.


  • Familiarity with at least one programming language, such as NodeJS or PHP, is required.
  • Basic knowledge of REST APIs
  • Familiarity with cloud services offering like AWS is beneficial but not mandatory.
  • Proven ability to lead and inspire teams, with excellent interpersonal and motivational skills.
  • Ability to adapt to changes quickly, manage uncertainty, and show resilience under pressure.
  • Possession of relevant certifications, such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or domain-specific certifications related to travel insurance, is a significant advantage but not mandatory.
  • Demonstrated ability to manage and resolve team conflicts and project disputes.
  • Proven ability for realistic project planning based on technical requirements.
  • 5+ years in technical project management, with a preference for experience in the travel insurance domain.
  • Strong understanding of the Software design/architecture process
  • Experience in onboarding and performance assessment is essential.